Hardware as a Service (HaaS) | Software as a Service (SaaS)
Defining the Project:
What are HaaS and SaaS?
Quite simply, HaaS and SaaS (which we will call HaaS so we don't have to type as much) involve packaging all the
- Hardware
- Software
- and Managed Services
into one low monthly payment.
The goal is to provide for your clients a simple and reasonably priced way to get all of their technical support with no questions asked. For you, the consultant, it is a way to improve cash flow, provide an ongoing stream of income, and provide a higher level of service. If you haven't been selling hardware or providing managed services in the past, then this might be very new to you. If you do sell hardware and managed services, then HaaS is really just the next logical step.
What We're Doing:
We Have Some Resources for You
Neither Great Little Book Publishing nor KPEnterprises (Karl's technology firm) provide HaaS services to partners. But we can help you get started. We've got
- THE white paper on understanding HaaS and how you can get started today. 11 pages.
- Excel spreadsheets with sample HaaS pricing
- Form: Credit check
- Form: HaaS equipment Schedule
- Form: HaaS payment schedule
WOW!
You've gotta be whipping out the wallet, ready to drop a credit card. How much, you're asking, do you have to pay for this spectacular electronically-delivered program that will change your business?
Well, we considered $89.95 (and knew we could get it).
Then we considered $49.95 (cuz someone said we could get it).
We even considered $19.95 (because it's so valuable).
But we decided to give this to you for
only $9.95
Here's why:
First, we put some effort into this little package and we think it's worth something. That's why it's not free.
Second, If you charge $100/hr, you only have to save six minutes of time to pay for this download!
Thank you for supporting me.
Notes on the download.
- Materials are delivered via a Zipped file. When uncompressed, you'll have a nice directory with a primary (index) web page and links to all materials.
- All materials are in a friendly, usable format (Word and Excel). If you can't open Office 2007 format, consider changing careers.
- Please respect our copyright and do not distribute materials to others. All I'm asking is the power of guilt trip.
If you need more information:
Links:
HaaS Webinar at MSPU
Free Download:
HaaS Agreement Outline.
An outline (paragraph by paragraph) of what you should put in a HaaS service agreement.
The download does not include a contract or service agreement. I took my ten-page contract to a lawyer and you should, too. It does contain one-sentence descriptions of each paragraph in the contract so you can write your own.
Download Free HaaS Agreement Outline Now
Note: Neither Karl W. Palachuk or Great Little Book Publishing Co., Inc. are responsible for what you do with this information.
Raves
"Karl's kit has allowed us to review our existing HaaS offering from another perspective and make some beneficial changes. We found it to be a refreshing, common-sense look at HaaS that not only helps companies to accelerate their entry into the field but is also a way to improve an existing HaaS structure."
-- Rick Wohleber
Central Florida Technology
Consultant FAQ
This section will address the concerns to questions posed by consultants (and to some extent by clients).
If you have a question or concern, please email me and put HaaS Question in the subject line.
I'm not going to bloat this little section. Many questions will be discussed over at the Managed Services Yahoo Group.
I also encourage you to contact Amy Luby of Mobilize SMB or Erick Simpson of Managed Services Provider University for additional help and training.
FAQs
For a kick-start on FAQs, see
HaaS 1.0 on my blog.
Q. Do I have to own the equipment?
A. Well . . . there are many options. You could simply lease the equipment, or have the client lease the equipment. But if you want the client to see this as a true "service" you are offering, then I think you should own the equipment.
Many people think that's too much risk for your business and they want someone else to have the title/lease on the equipment. I understand that position as well.