 Service Agreements for SMB Consultants
-- A Quick-Start Guide to Managed Services
By Karl W. Palachuk.
- Every client engagement is covered by
contract law -- whether you write the contract or not.
Your contracts or service
agreements are the very definition of the services you offer and
the prices you charge. They are the formal definition of your
relationship with your clients. There is always the personal
side, of course, and that's what keeps small businesses in
business. But the basic description of how you operate is
defined by your service agreements.
As we look ahead to the year 2010, it is the
job of the business owner to anticipate what the market will
look like and to position the business to be successful in that
market. Here's what we know:
- Managed services will be
everywhere.
As a result, a certain piece of our business will be
"commoditized." That is, there will be a large number of
chores that anyone can do and they will be farmed out to the
lowest bidder.
-
Branded
technical support will be everywhere. Again, that means
that certain services will become commodities. It also means
that you have opportunities to join a franchise, buy into a
licensed brand, join a technical group, start your own
organization, etc.
-
One-Stop-Shopping from national companies will be
everywhere. This is really a combination of the previous two
that is implemented by a large corporation.
None of these can lead
to the demise of small I.T. consulting firms. But you will have
to properly define your business for the challenges
ahead.
Because service
agreements define your business relationships, we think this is
a great place to start.
This book has a very
simple goal: to provide SMB consultants with a solid
introduction to support agreements.
Add To Cart
Note: Karl W. Palachuk
is not a lawyer. He doesn't pretend to be one. This book is not
intended to provide legal advice or to replace legal advice.
Karl is a successful
business owner with more than ten years experience in the
technical consulting field. He has developed three successful
businesses and in this book he shares his knowledge and
experience. That's all.
Every service
agreement you sign should be examined by your attorney.
Nuf said.
More raves:
"I have just finished reading your
new book on Managed Services. I picked it up for a quick flick
through and couldn't put it down.
It really hit the perfect spot for me. ... We have experienced most
if not all of the typical issues that you talk about. I was just
about to sit down and rewrite our business operations when I came
across your book. It has helped with the framework and will make
life 10 times easier."
-- Mark Moran
Farmore IT
Ltd.
Stirling,
Scotland
And we're hot in Europe, too!
What They
Say in Europe
About
Service Agreements for SMB Consultants:
"I've found this book to be an extremely interesting read, and it really
does a lot more than advising the reader in setting up the agreements as
boldly mentioned in the title. Besides going through these different
agreements and contracts, the book really is a quick start, blueprint
guide to the chores of legally and fiscally setting up a business in IT
SMB consultancy, and an invaluable little guide in doing so."
Dennes Meeusen
http://feju.creactiv.nl
To read the full text of Dennes' comments,
click here.
|
| Award Winner!
Best Business/Technical Book
2007
|
"This will be an indispensable tool
for the VAR just starting out in creating Service Agreements."
-- Amy Luby,
CEO, Mobitech
Moderator, SMB Managed
Services
Yahoo! Group
Book Specs:
- Paperback: 7" x 9"
- Includes all sample agreements on CD-ROM
- Publisher: Great Little Book Publishing
Table
of Contents
Pages 1-3 of Introduction
Preview of Chapter 8:
Managing Your Service Agreements (first
3 pages)
Ask The Author A
Question:
Email Karl at
Sales@GreatLittleBook.com
About the Author
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