Managing Your Managed Service and Managing Your Projects
Pre-Day Seminar for the Autotask Community Conference
-- Including an Intro to Zero Downtime Migrations Strategies
Karl Palachuk and Amy Luby
Seminar Information
Sunday
March 29th, 2009
2:00 - 6:00 PM
Nashville, TN
Registration Closed
Summary Info:
Featured Content:
This event is being held on the site of the Autotask Community gathering, but you do not have to be an Autotask user or conference attendee.
Seminar Includes
- Special Offer #1: Every attendee will receive a free audio program from SMB Books
- Special Offer #2: Every attendee will receive a free copy of MSPSN's NOC Support Playbook and documentation which is what MSPSN uses internally to keep our Virtual Service Desk efficient and profitable.
Agenda Topics Include:
- Karl Palachuk on Project Management in a Managed Service Business
- Amy Luby on How to Manage Your Managed Services
- Karl Palachuk on Zero Downtime Migration Strategies
We all work projects. But do we all work them profitably and efficiently? Whether you're 100% managed service or just getting started, come and learn the most important elements of keeping project labor on the "billable" side of the ledger.
Attend this interactive seminar and learn how to manage your practice when it gets to the next level. You will learn from Managed Services expert Amy Luby, CEO of MSPSN, what issues you will face and how to address them. Learn how to keep your staff efficient and your service desk profitable through process efficiencies and workflow management.
Join one of the authors of The Network Migration Workbook for an introduction to SBS Migration that will make your business more profitable and your clients a lot happier. Is ZDTM really possible and practical in your business? Attend and find out.
Author / Book Info:
Karl W. Palachuk
is the President of KPEnterprises Business Consulting, Inc. and Great Little Book Publishing Co., Inc. He is also the author of four books for SMB Consultants. Karl is also an active member of the SMB community, with blogs and web sites providing resources and advice to SMB Consultants.
Web:
Book:
The Network Migration Workbook
About the Book:
The Network Migration Workbook gives you everything you need to migrate a Windows network. It won't fit in your back pocket, it's on full letter size paper and it's almost 600 pages. But it definitely has everything you need. Karl and Manuel Palachuk start with a discussion of the entire process so you see the big picture. The authors talk about the scope of work and how critical it is to your internal processes and your relationship with the client. Next, they introduce the pre-discovery process. That means making a list of all the things you need to discover so you really understand the project. After the pre-discovery is complete, you can quote the project. They lay out a process based on 10+ years of SBS Migration experience. The book divides the migration into seven distinction stages.
