Network Documentation, Zero Downtime Migration, and Migrating from SBS to The Cloud
Preday event for the Autotask conference.
Live Seminar -- One Day Only
Karl Palachuk and Travis Austin
Seminar Information
Saturday
April 17th, 2010
9:00 AM - 5:00 PM
Miami, FL
Registration Closed
Summary Info:
Zero Downtime Migrations will help your company
- Make more money
- Sell more services
- Differentiate yourself from your competition!
And, of course, the skills and techniques used in a ZDTM (Zero Downtime Migration) will raise your technical ability to a new level!
Seminar Includes
- Breakfast
- 9:00 AM - Noon Training
- Network Documentation for Fun (and Profit) - A philosophy about documentation with real-world how-to advice
- Managing Zero Downtime Migration Projects
- Lunch
- 1:00 PM - 5:00 PM Training
- An Introduction to Zero Downtime Migration Strategies - with lots of room for your questions!
- Migrating from SBS to The Cloud
- Town Hall Q&A Session
- Dinner
- Break 5:00 - 6:00 PM
- 6:00 PM - 7:00 PM Dinner
- 7:00 PM - 8:30 PM Training
- Travis Austin Seminar: Pump Up the Auto In Autotask
Pumping Up the Auto in Autotask:
- Service Desk Configuration
- How to use Queues, Statuses, Priorities, and Issue Types to best manage the ticket lifecycle
- Workflow Rules
- Define and develop a few integral workflow rules to automate ticket flow and score points with customers
- Ticketing Integrations.
- How third party products can integrate with Autotask to automate ticket generation, modification, and escalation
- Billing Integrations
- Learn how to automate parts of billing, contract adjustments, and marketing strategies
- and more!
What You Will Learn
- LOTS of best practices on documentation, project management, client management, employee management, and network migrations
- How to conceptualize a ZDTM project
- How to run a ZDTM project
- Estimating, Quoting, and Selling the project
- Moving from "the quote" to Service Requests in your ticketing system
- Working the ZDTM project profitably
- Documenting networks from A to Z: Using checklists, paper forms, and electronic tools
- Special focus on Migrating from SBS to The Cloud - including specific options with Sample Quotes for your clients
- Real World strategies and techniques you can take home and use immediately
Author / Book Info:
Karl W. Palachuk
is the President of KPEnterprises Business Consulting, Inc. and Great Little Book Publishing Co., Inc. He is also the author of four books for SMB Consultants. Karl is also an active member of the SMB community, with blogs and web sites providing resources and advice to SMB Consultants.
Web:
Book:
The Network Migration Workbook
About the Book:
The Network Migration Workbook gives you everything you need to migrate a Windows network. It won't fit in your back pocket, it's on full letter size paper and it's almost 600 pages. But it definitely has everything you need. Karl and Manuel Palachuk start with a discussion of the entire process so you see the big picture. The authors talk about the scope of work and how critical it is to your internal processes and your relationship with the client. Next, they introduce the pre-discovery process. That means making a list of all the things you need to discover so you really understand the project. After the pre-discovery is complete, you can quote the project. They lay out a process based on 10+ years of SBS Migration experience. The book divides the migration into seven distinction stages.
Travis Austin
Travis Austin owns and runs Rezitech consulting. He is perhaps the most recognized authority on Autotask not employed by Autotask. Travis also owns MSPIntegrations.com, a site dedicating to building software connector and tools for PSA systems and other MSP-related software. Travis will play a special role at the Autotask Community Live conference, but we can't say what it is. Shhh.
Web:
