Developing your Service Agreements and SLAs
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Most people have "some" kind of service agreement with their customers. Or at least they have a one-page credit agreement.
But most SMB Consultants want MORE. They want to make sure they've got the right agreement for their business.
They want to make sure that they're covered from a legal perspective. And they want to make sure they understand what they're getting into with regard to liability, limits on service, SLAs, etc.
This seminar provides a solid foundation for examining your current agreements, or starting one from scratch. It explores how you define your business, how you define your ideal customer, and how you define the relationship between those two. Your service agreement is literally the
legal definition of your relationship with your clients.
Karl is the author of Service Agreements for SMB Consultants:
A Quick-Start Guide to Managed Services.
60-90 minutes. Can easily be extended to a hands-on workshop.